Your business doesn’t need another employee.
It needs a partner. An ally.
Behind-the-scenes support for business owners who are doing too much — I’ll help you figure out what needs your attention, take ownership of what doesn’t, and make sure it gets done.
Practical support. Real follow-through. A little more room to breath.
You’re good at what you do. You’re just doing too much of it.
You started your business because you had a vision for something you really believed in — and the expertise, passion, and drive to make it happen.
You love what you do. You love the people you get to work with. You love seeing your ideas come to life.
But as the business grows, so does the work that nobody sees.
The emails that need a reply. The clients who need a follow-up. The appointments that need to be scheduled. The invoices that need to go out. The files that need organizing. The project sitting in your head because you haven’t had time to get it into Asana.
The list goes on and on…
Am I right?
And even if you have a team, they’re busy doing what they do best — creating a great experience for the people they serve. They’re taking care of clients and customers, seeing patients, teaching classes, and focusing on the work that keeps the business going. There’s only so much time they have for the work that happens around the work they’re there to do.
And when there isn’t anyone else to take those things on, you end up carrying them, too. You become the person who remembers, follows up, keeps track, and makes sure it gets done.
Eventually, it starts to feel like you’re spending more time just keeping everything together than doing the work that inspired your business in the first place.
But what if you don’t need to carry all of that by yourself?
What if you could hand some of it over?
That’s where Your Ops Ally comes in. Together, we can sort through what’s piling up, figure out what’s getting in the way, and bring some order to the things that feel scattered. From there, I can take on those pesky little tasks that don’t need to stay on your to-do list.
And don’t worry, you still get to run your business your way. You just don’t have to be the one responsible for remembering, managing, and following up on every little thing.
What It’s Like to Have an Ops Ally
A Sounding Board
Sometimes you just need to say it out loud.
Bring me the idea you’re still figuring out, the problem you can’t quite put your finger on, or the decision you’ve been going back and forth on. We can sort through it together, look at it from a fresh perspective, and figure out what makes sense from there.
And when we land on the next step? I can help you take it.
A Place to Untangle Things
You know something isn’t working, but you don’t even know where to start. Maybe a process has gotten clunky, information is scattered across five different places, or there are too many little steps for a workflow that should be simple. We can look at what’s there, figure out what’s getting in the way, and get things working the way they should.
And once we’ve figured it out? I can help put it into action.
Let's make it make sense. Someone to lean on
This isn’t about having someone available just in case you need help. It’s about having someone you can trust. Sometimes you just need to know that something is being taken care of. Hand me the follow-up, the spreadsheet, the inbox, the invoice, that thing you keep meaning to get to.
I’ve got you.
Hand it over. A Little More Breathing Room
Less mental clutter. More room for what matters.There’s a difference between being productive and feeling like your brain has 47 tabs open at all times. When you have someone you can trust to take things on, you don’t have to spend your day remembering every detail, wondering what you forgot, or mentally running through your to-do list.
You get some mental space back. Space to focus, create, make decisions, take care of your clients, and actually enjoy the business you worked so hard to build.
More clarity → More support → Less to carry → More room to breathe.
What Can Your Ops Ally Take Off Your Plate?
There’s a lot that goes into keeping a business running. Some of it needs your expertise. A lot of it doesn’t. That’s where I can step in — taking care of the details, keeping things moving, and turning “I need to get to that” into “it’s already done.”
Stay on top of the conversations and details that need your attention.
The things that need a response, a follow-up, or someone keeping track of what happens next. I can help keep communication organized and make sure the details don't get lost in the shuffle.
Managing inboxes and keeping up with important emails
Coordinating schedules, appointments, and meetings
Following up with clients, vendors, and other contacts
Communication & Coordination
The day-to-day details that are easy to put off.
From coordinating projects and organizing information to general administrative support — I can take those things you've been meaning to get to and turn them into things you no longer have to think about.
Organizing files and information across Google Drive, Dropbox, and other platforms
Researching a question, vendor, tool, or resource you haven't had time to dig into
Keeping track of deadlines, details, and next steps for ongoing projects
Administrative Support
The work that keeps the business organized.
Processes and administrative pieces that support how your business actually functions — Turning “we should probably fix this” into a process you can actually rely on.
Creating or cleaning up workflows and recurring processes
Setting up client onboarding, forms, contracts, and related documentation
Organizing the systems and information your business relies on
Business Operations
A little extra help keeping your business visible.
The content that needs to get created, organized, published, and kept current — without needing a full marketing department. I can help turn your ideas and existing content into polished, ready-to-share pieces and keep the things you've already created from going stale.
Creating, formatting, and publishing blogs, newsletters, and other content
Making website updates and keeping information current
Repurposing existing content into simple, ready-to-publish pieces
Content & Marketing Support
Not sure where you need the most support?
That's okay. You don't have to come to me with a perfectly organized list of tasks. We can talk through what's taking up your time, what's falling through the cracks, and where having a reliable partner could make a difference.
How We Can Work Together
The Foundation
Operations Support
Your go-to support for the day-to-day. The Foundation is for the operational and administrative work that keeps getting pushed down the list — organization, coordination, documentation, follow-up, and all the details that need ownership.
Best for:
Businesses that need reliable ongoing support with the operations and administrative side of things.
Starting at: $2,200/month
The Flow
Content & Marketing Support
For the things that keep your business visible and connected. The Flow provides light, ongoing support with content scheduling, website updates, newsletters, blog uploads, and repurposing existing content.
Best for:
Businesses that have the content or ideas, but need someone to help get them out into the world.
Starting at: $2000/month
The Haven
Client Experience Support
The Haven focuses on the details that shape your client experience — onboarding, communication, follow-up, check-ins, organization, and making sure clients feel taken care of.
Best for:
Businesses that want to create a smoother, more consistent client experience without having to manage every detail themselves.
Starting at: $1,800/month
Not seeing what you need? One-off projects and custom support are available.
Hi, I’m Jillian.
I’ve spent more than a decade in property management, which is a really great way to learn how to do approximately 20 different jobs at once.
Depending on the day, I was a manager, a problem solver, a mediator, a scheduler, a trainer, a spreadsheet wrangler, a customer service rep, a counselor, a project manager, a security guard, a concierge, a package delivery person, and — on more than one occasion — apparently a pet sitter.
Property management has a funny way of making “that’s not really my job” disappear pretty quickly.
But underneath all of that chaos was some pretty serious business. I managed multimillion-dollar properties with the same care, accountability, and follow-through I bring to the businesses I support today. I oversaw budgets and finances, tracked income and expenses, monitored sales and leasing performance, and navigated laws and compliance requirements. At the same time, I was making sure the business was operating the way it should and that the place people called home was safe, cared for, and somewhere they could feel good about coming home to.
So yes, I might have been tracking down someone’s lost package at 10 a.m., but by 11, I could be reviewing a budget, dealing with a resident issue, and figuring out why the numbers weren’t where they needed to be.
It was hard work, but it taught me how to stay calm when things got messy, figure out what needed to happen next, follow through until it actually happened, and keep track of the details that other people didn’t have time to think about.
But I also learned something else: you can’t do it all alone.
The best teams I worked with weren’t successful because one person could do everything. They were successful because people could rely on each other. I knew I could hand something off to the right person and trust that it would be taken care of — and my team knew they could do the same with me.
That’s the kind of support I bring to Ops Ally.
Because I’ve come to really value what happens when you have the right support around you: you can do good work without having to carry every little thing yourself. And I think that matters outside of work, too.
When I’m not working, I’m happiest doing the things that make life feel a little more like mine — taking my pup Enzo for a walk, trying a new restaurant around Portland, getting lost in a good novel, working on one of my own, or dreaming up where I might travel next. I love being organized and getting things done, but I also really value having the time and space to enjoy the life those things are supposed to support.
Because running a business can feel a lot like property management: there are always a dozen things happening behind the scenes, and eventually, someone has to remember, organize, figure it out, and make sure it gets done.
You shouldn’t have to be that person for everything.
Ops Ally is about giving you someone to lean on when there’s too much to keep track of. Someone who can sort through the details, take ownership of what needs doing, and give you back some room to focus on the work you actually love — and the life outside of it.
How It Works
We’ll start with a conversation about what’s going on in your business, what’s taking up too much of your time, and where you could use some support. Maybe you need ongoing operational support, maybe there’s a specific project you’ve been meaning to tackle, or maybe you’re not totally sure what you need yet. That’s okay, too.
Once I understand what’s on your plate, we’ll figure out what kind of support makes sense for your business. From there, you can hand it over to me—I’ll handle the details, follow up when needed, and keep you in the loop along the way.
Let’s Talk
Ready to chat? There are two easy ways to get started!
Prefer to pick a time?
Skip the back-and-forth and schedule a 30-minute Ops Ally Conversation.
Sent me a message using the contact form
Have a question or want to tell me a little about what you're looking for? Fill out the form below and I'll get back to you.